All Systems Operational
Website ? Operational
90 days ago
100.0 % uptime
Today
Commercial Cloud ? Operational
90 days ago
99.98 % uptime
Today
HIPAA Cloud ? Operational
90 days ago
99.98 % uptime
Today
Gov Cloud ? Operational
90 days ago
99.98 % uptime
Today
Vendor Services Operational
90 days ago
99.71 % uptime
Today
Email Service ? Operational
90 days ago
99.43 % uptime
Today
Integrations Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 10, 2020

No incidents reported today.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020
Resolved - This incident has been resolved.
Aug 4, 12:49 MDT
Update - We believe we have resolved the issue and continue to monitor the situation.
Aug 4, 12:21 MDT
Update - We are taking steps to resolve the issue for customers using single sign on (SSO). We will monitor progress and report updates as more information becomes available.
Aug 4, 11:41 MDT
Update - A small number of customers may be experiencing a refresh token issue in Commercial Cloud. We are still investigating the root cause and will provide updates as more information becomes available.
Aug 4, 10:37 MDT
Investigating - TrackVia is currently investigating a performance issue the performance in Commercial Cloud. We are investigating the issue and will provide updates as more information becomes available.
Aug 4, 10:23 MDT
Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020
Completed - The scheduled maintenance has been completed.
Jul 31, 19:12 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 18:01 MDT
Scheduled - One customer in the Hipaa environment is scheduled for System upgrade from 6:00PM through 8:00PM MT. No other customer will be affected during this time.
Jul 31, 09:29 MDT
Jul 30, 2020
Completed - The scheduled maintenance has been completed.
Jul 30, 20:31 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 19:01 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 30, 19:00 MDT
Scheduled - One customer in the Hipaa environment is scheduled for System upgrade from 7:00PM through 9:00PM MT. No other customer will be affected during this time.
Jul 30, 18:56 MDT
Jul 29, 2020
Resolved - Starting 1:22 AM PDT AWS EC2 instances had an increase in DNS lookup failures that resulted in a service degradation for job processing, APIM, Workbot components. AWS fixed the underlying issue at 4:13 AM PDT.
Jul 29, 05:00 MDT
Jul 28, 2020
Resolved - Vendor has monitored our system and confirmed that the issue has been resolved.
Jul 28, 17:08 MDT
Update - Vendor has recovered the remaining impacted services and are currently monitoring system performances.
Jul 28, 13:50 MDT
Update - Vendor have identified the source of the issue which has been affecting email services. Their team has tested the remediation steps and are now working toward recovering all remaining impacted services.
Jul 28, 12:54 MDT
Update - Vendor is receiving and delivering mail as expected (NOT including Legacy or New Marketing Campaigns). Due to an issue in one of our data centers this morning, mail received from approximately 6:00AM MT - 6:15AM MT is still stuck in delivery. Vendor is working to get those delayed messages delivered as quickly as possible.
Jul 28, 12:18 MDT
Update - Our Vendor is still seeing mail and stat delays (including Legacy and New Marketing Campaigns). Mail is being accepted but could be stuck in queue. Users may be experiencing a higher volume of API call errors, especially 5xx errors around 9:45 AM MT. We are continuing to monitor the situation and will report on developments as they occur.
Jul 28, 10:54 MDT
Update - No new information has been provided. We are continuing to monitor our vendor's situation and will report on developments as they occur.
Jul 28, 08:53 MDT
Monitoring - Our vendor is currently experiencing an outage which may impact portions of the TrackVia email service. We our monitoring the situation and will report on developments as they occur.
Jul 28, 08:08 MDT
Jul 27, 2020

No incidents reported.