All Systems Operational
Website ? Operational
90 days ago
100.0 % uptime
Today
Commercial Cloud ? Operational
90 days ago
100.0 % uptime
Today
Private Cloud ? Operational
90 days ago
100.0 % uptime
Today
HIPAA Cloud ? Operational
90 days ago
100.0 % uptime
Today
Gov Cloud ? Operational
90 days ago
100.0 % uptime
Today
Vendor Services Operational
90 days ago
100.0 % uptime
Today
Integrations Service ? Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
SendGrid Email Activity Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 24, 2022

No incidents reported today.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022
Completed - The scheduled maintenance has been completed.
May 17, 20:54 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 20:00 MDT
Scheduled - The scheduled maintenance will take place on Tuesday, May 17th starting at 8PM MT and lasting for approximately 60 minutes. During this maintenance window TrackVia will update databases with the latest security enhancements. Customer accounts will not be placed in maintenance mode but may experience a 2-3 minute stall in the application and some users will be required to re-authenticate after the upgrade.

For system performance reasons we recommend not creating sandboxes, executing table imports or syncing offline Android and iOS devices during this one hour window.

Should you have any questions or concerns, please reach out to TrackVia Support.

May 4, 14:48 MDT
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022
Postmortem - Read details
May 10, 13:34 MDT
Resolved - TrackVia services were unavailable for the one private cloud customer from 7:00 to 7:39AM MT on May 10,2022. An investigation revealed all network routers were disabled preventing the customer accessing the site. Operations personnel enabled the routers and full system access was restored by 7:40 AM MT. No customer data was lost during this outage.
May 10, 07:00 MDT