All Systems Operational
Uptime over the past 90 days. View historical uptime.
Website
Operational
90 days ago
100.0 % uptime
Today
Commercial Cloud
Operational
90 days ago
100.0 % uptime
Today
Private Cloud
Operational
90 days ago
100.0 % uptime
Today
HIPAA Cloud
Operational
90 days ago
100.0 % uptime
Today
Gov Cloud
Operational
90 days ago
100.0 % uptime
Today
Vendor Services Operational
90 days ago
99.95 % uptime
Today
Integrations Service
Operational
90 days ago
100.0 % uptime
Today
Pusher Channels WebSocket client API
Operational
90 days ago
99.82 % uptime
Today
Pusher Channels REST API
Operational
90 days ago
99.92 % uptime
Today
Open API
Operational
90 days ago
100.0 % uptime
Today
SendGrid API v3
Operational
90 days ago
100.0 % uptime
Today
SendGrid Email Activity
Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance - Commercial Cloud Sep 26, 2023 22:00-23:30 MDT
The scheduled maintenance will take place on Tuesday, September 26th, 2023, starting at 8:00 PM MT and lasting for approximately 90 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not be placed in maintenance mode but may experience a 2-3 minute stall in the application within this period.

For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period.

Should you have any questions or concerns, please reach out to TrackVia Support at support@trackvia.com.
Posted on Sep 11, 2023 - 15:10 MDT
Scheduled Maintenance - HIPAA, Private and Gov Clouds Oct 3, 2023 22:00 - Oct 4, 2023 00:00 MDT
The scheduled maintenance will take place on Tuesday, October 3rd, 2023, starting at 8:00 PM MT and lasting for approximately 2 hours. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not be placed in maintenance mode but may experience a 2-3 minute stall in the application within this period.

For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period.

Should you have any questions or concerns, please reach out to TrackVia Support at support@trackvia.com.
Posted on Sep 11, 2023 - 15:15 MDT
Past Incidents
Sep 23, 2023

No incidents reported today.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023
Performance Issues - AWS network
Resolved - This incident has been resolved.
Sep 18, 22:07 MDT
Monitoring - TrackVia's cloud provider has successfully applied an update to the subsystem responsible for network mapping propagation to address resource contention. They have seen network mapping propagation times stabilize but they have not yet begun to trend towards normal levels. They expect that to begin over the next 30 minutes, at which time we expect latencies and error rates to improve. We will continue to keep you updated on our progress towards full recovery.
Sep 18, 18:36 MDT
Update - TrackVia's cloud provider continues to progress toward resolving the increased networking latencies and errors. At this time, they are approximately 50% completed with the update to address resource contention within the subsystem responsible for network mappings propagation. Their current expectation is to have the problem resolved within the next 60 to 90 minutes, and we will continue to provide updates as recovery progresses.
Sep 18, 17:31 MDT
Update - While TrackVia's cloud provider continues to make progress in addressing the issue, we wanted to provide some more details on the issue. Starting at 10:00 AM PDT this morning, TrackVia's cloud provider has been experiencing a delay in the propagation of network configuration changes to the underlying hardware ensuring network packets can flow between source and destination. The root cause appears to be increased load to the subsystem responsible for the handling of these network mappings.

Once load has been reduced on the subsystem responsible for network mapping propagation, we would expect full recovery.

We will continue to keep you updated as we make progress towards full recovery.
Sep 18, 15:33 MDT
Update - TrackVia's cloud provider is continuing to investigate increased networking latencies and errors affecting Availability Zones in the US-WEST-2 Region. The issue affects some instances in each of these Availability Zones, where network mappings are not being propagated to the underlying hardware. Any changes to network configurations would see delayed mappings, which will affect network connectivity.

For other TrackVia services, such as micro services and backup/recovery, delays in function as well as increased error rates may occur due to this issue. AWS is working to resolve the issue and is seeing improvements as a result of these efforts. We will continue to keep you updated as we make progress towards full recovery.
Sep 18, 13:46 MDT
Update - TrackVia's cloud provider is continuing to work on a fix for this issue.
Sep 18, 13:10 MDT
Identified - [11:57 AM PDT] TrackVia's cloud provider confirmed increased networking latencies and errors affecting multiple Availability Zones in the US-WEST-2 Region. We have identified a potential root cause of the errors and are attempting mitigations. Early signs are this mitigation is reducing error rates and latencies. We continue to work towards a full root case and recovery.

[11:43 AM PDT] TrackVia's cloud provider is investigating increased networking latencies and errors affecting multiple Availability Zones in the US-WEST-2 Region.
Sep 18, 13:09 MDT
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023
[Urgent] Vendor Maintenance - Commercial, HIPAA, Private and GOV Cloud
Completed - The scheduled maintenance has been completed.
Sep 11, 00:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:00 MDT
Scheduled - The scheduled maintenance will take place on Sunday, Sep 10th starting at 10:00PM MT and lasting for approximately 2 hours. During this maintenance window TrackVia's vendor resolve will an issue that has cause client connections to be rejected when using the table or forms editor. Customer accounts will not be placed in maintenance mode during this update but may experience periods where they are unable to make table definition changes.

For system performance reasons we recommend not creating or promoting sandboxes, executing table imports or syncing offline Android and iOS devices during this one hour window.

Should you have any questions or concerns, please reach out to TrackVia Support.
Sep 8, 11:17 MDT
Sep 10, 2023
Sep 9, 2023
[Urgent] Vendor Maintenance - Commercial, HIPAA, Private and GOV Cloud
Completed - The scheduled maintenance has been completed.
Sep 9, 00:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 22:00 MDT
Scheduled - The scheduled maintenance will take place on Friday, Sep 8th starting at 10:00PM MT and lasting for approximately 2 hours. During this maintenance window TrackVia's vendor resolve will an issue that has cause client connections to be rejected when using the table or forms editor. Customer accounts will not be placed in maintenance mode during this update but may experience periods where they are unable to make table definition changes.

For system performance reasons we recommend not creating or promoting sandboxes, executing table imports or syncing offline Android and iOS devices during this one hour window.

Should you have any questions or concerns, please reach out to TrackVia Support.
Sep 8, 11:12 MDT
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