tag:status.trackvia.com,2005:/historyTrackVia Status - Incident History2024-03-28T23:22:51-06:00TrackViatag:status.trackvia.com,2005:Incident/203145392024-04-11T20:00:00-06:002024-03-20T16:41:33-06:00Scheduled Maintenance - HIPAA, Private and Gov Clouds<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>11</var>, <var data-var='time'>20:00</var> - <var data-var='time'>22:00</var> MDT</strong></p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>16:41</var> MDT</small><br><strong>Scheduled</strong> - The scheduled maintenance will take place on Thursday, April 11th starting at 8:00PM MT and lasting for approximately 2 hours. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not be placed in maintenance mode but may experience a 2-3 minute stall in the application.<br /><br />For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period.<br /><br />Should you have any questions or concerns, please reach out to TrackVia Support.</p>tag:status.trackvia.com,2005:Incident/203145222024-04-04T20:00:00-06:002024-03-20T16:38:21-06:00Scheduled Maintenance -Commercial Cloud<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>4</var>, <var data-var='time'>20:00</var> - <var data-var='time'>21:30</var> MDT</strong></p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>16:38</var> MDT</small><br><strong>Scheduled</strong> - The scheduled maintenance will take place on Thursday, April 4th starting at 8:00PM MT and lasting for approximately 90 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not be placed in maintenance mode but may experience a 2-3 minute stall in the application.<br /><br />For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period.<br /><br />Should you have any questions or concerns, please reach out to TrackVia Support.</p>tag:status.trackvia.com,2005:Incident/196043882024-01-23T20:52:08-07:002024-01-23T20:52:08-07:00Scheduled Maintenance - HIPAA, Private and Gov Clouds<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>20:52</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>20:28</var> MST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>20:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>11:12</var> MST</small><br><strong>Scheduled</strong> - The scheduled maintenance will take place on Tuesday, January 23rd, starting at 8:00 PM MT and lasting for approximately 2 hours. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not be placed in maintenance mode but may experience a 2-3 minute stall in the application within this period.<br /><br />For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. <br /><br />Should you have any questions or concerns, please reach out to TrackVia Support at support@trackvia.com.</p>tag:status.trackvia.com,2005:Incident/196043322024-01-16T21:25:41-07:002024-01-16T21:25:41-07:00Scheduled Maintenance -Commercial Cloud<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>21:25</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>21:19</var> MST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>20:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>11:05</var> MST</small><br><strong>Scheduled</strong> - The scheduled maintenance will take place on Tuesday, January 16th starting at 8:00PM MT and lasting for approximately 90 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not be placed in maintenance mode but may experience a 2-3 minute stall in the application.<br /><br />For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. <br /><br />Should you have any questions or concerns, please reach out to TrackVia Support.</p>tag:status.trackvia.com,2005:Incident/189934092023-11-20T21:17:51-07:002023-11-20T21:17:51-07:00Scheduled Maintenance - HIPAA, Private and Gov Clouds<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>21:17</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>21:06</var> MST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>20:54</var> MST</small><br><strong>Update</strong> - Changes for the Private Cloud are complete</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>20:47</var> MST</small><br><strong>Update</strong> - Changes for the Gov Cloud are complete</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>20:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>14:52</var> MDT</small><br><strong>Scheduled</strong> - The scheduled maintenance will take place on Tuesday, November 20, starting at 8:00 PM MT and lasting for approximately 2 hours. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not be placed in maintenance mode but may experience a 2-3 minute stall in the application within this period.<br /><br />For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. <br /><br />Should you have any questions or concerns, please reach out to TrackVia Support at support@trackvia.com.</p>tag:status.trackvia.com,2005:Incident/189723512023-11-14T21:14:39-07:002023-11-14T21:14:39-07:00Scheduled Maintenance -Commercial Cloud<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>21:14</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>20:52</var> MST</small><br><strong>Verifying</strong> - Production updates are complete. Verification of maintenance items is under way.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>20:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>15:02</var> MDT</small><br><strong>Scheduled</strong> - The scheduled maintenance will take place on Tuesday, November 14th starting at 8:00 MT and lasting for approximately 90 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not be placed in maintenance mode but may experience a 2-3 minute stall in the application.<br /><br />For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. <br /><br />Should you have any questions or concerns, please reach out to TrackVia Support.</p>tag:status.trackvia.com,2005:Incident/184735042023-10-03T21:09:59-06:002023-10-03T21:09:59-06:00Scheduled Maintenance - HIPAA, Private and Gov Clouds<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>21:09</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>20:53</var> MDT</small><br><strong>Verifying</strong> - All changes are completed for this maintenance - TrackVia is verifying updates</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>20:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>15:15</var> MDT</small><br><strong>Scheduled</strong> - The scheduled maintenance will take place on Tuesday, October 3rd, 2023, starting at 8:00 PM MT and lasting for approximately 2 hours. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not be placed in maintenance mode but may experience a 2-3 minute stall in the application within this period.<br /><br />For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. <br /><br />Should you have any questions or concerns, please reach out to TrackVia Support at support@trackvia.com.</p>tag:status.trackvia.com,2005:Incident/184734662023-09-26T21:25:54-06:002023-09-26T21:25:54-06:00Scheduled Maintenance - Commercial Cloud<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>21:25</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>21:16</var> MDT</small><br><strong>Verifying</strong> - All updates are complete. The verification process is in progress.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>20:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>15:10</var> MDT</small><br><strong>Scheduled</strong> - The scheduled maintenance will take place on Tuesday, September 26th, 2023, starting at 8:00 PM MT and lasting for approximately 90 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not be placed in maintenance mode but may experience a 2-3 minute stall in the application within this period.<br /><br />For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. <br /><br />Should you have any questions or concerns, please reach out to TrackVia Support at support@trackvia.com.</p>tag:status.trackvia.com,2005:Incident/185380012023-09-18T22:07:54-06:002023-09-18T22:07:54-06:00Performance Issues - AWS network<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>22:07</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>18:36</var> MDT</small><br><strong>Monitoring</strong> - TrackVia's cloud provider has successfully applied an update to the subsystem responsible for network mapping propagation to address resource contention. They have seen network mapping propagation times stabilize but they have not yet begun to trend towards normal levels. They expect that to begin over the next 30 minutes, at which time we expect latencies and error rates to improve. We will continue to keep you updated on our progress towards full recovery.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>17:31</var> MDT</small><br><strong>Update</strong> - TrackVia's cloud provider continues to progress toward resolving the increased networking latencies and errors. At this time, they are approximately 50% completed with the update to address resource contention within the subsystem responsible for network mappings propagation. Their current expectation is to have the problem resolved within the next 60 to 90 minutes, and we will continue to provide updates as recovery progresses.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>15:33</var> MDT</small><br><strong>Update</strong> - While TrackVia's cloud provider continues to make progress in addressing the issue, we wanted to provide some more details on the issue. Starting at 10:00 AM PDT this morning, TrackVia's cloud provider has been experiencing a delay in the propagation of network configuration changes to the underlying hardware ensuring network packets can flow between source and destination. The root cause appears to be increased load to the subsystem responsible for the handling of these network mappings.<br /><br />Once load has been reduced on the subsystem responsible for network mapping propagation, we would expect full recovery.<br /><br />We will continue to keep you updated as we make progress towards full recovery.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>13:46</var> MDT</small><br><strong>Update</strong> - TrackVia's cloud provider is continuing to investigate increased networking latencies and errors affecting Availability Zones in the US-WEST-2 Region. The issue affects some instances in each of these Availability Zones, where network mappings are not being propagated to the underlying hardware. Any changes to network configurations would see delayed mappings, which will affect network connectivity. <br /><br />For other TrackVia services, such as micro services and backup/recovery, delays in function as well as increased error rates may occur due to this issue. AWS is working to resolve the issue and is seeing improvements as a result of these efforts. We will continue to keep you updated as we make progress towards full recovery.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>13:10</var> MDT</small><br><strong>Update</strong> - TrackVia's cloud provider is continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>13:09</var> MDT</small><br><strong>Identified</strong> - [11:57 AM PDT] TrackVia's cloud provider confirmed increased networking latencies and errors affecting multiple Availability Zones in the US-WEST-2 Region. We have identified a potential root cause of the errors and are attempting mitigations. Early signs are this mitigation is reducing error rates and latencies. We continue to work towards a full root case and recovery.<br /><br />[11:43 AM PDT] TrackVia's cloud provider is investigating increased networking latencies and errors affecting multiple Availability Zones in the US-WEST-2 Region.</p>tag:status.trackvia.com,2005:Incident/184378152023-09-11T00:01:21-06:002023-09-11T00:01:21-06:00[Urgent] Vendor Maintenance - Commercial, HIPAA, Private and GOV Cloud<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>00:01</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>22:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>11:17</var> MDT</small><br><strong>Scheduled</strong> - The scheduled maintenance will take place on Sunday, Sep 10th starting at 10:00PM MT and lasting for approximately 2 hours. During this maintenance window TrackVia's vendor resolve will an issue that has cause client connections to be rejected when using the table or forms editor. Customer accounts will not be placed in maintenance mode during this update but may experience periods where they are unable to make table definition changes.<br /><br />For system performance reasons we recommend not creating or promoting sandboxes, executing table imports or syncing offline Android and iOS devices during this one hour window.<br /><br />Should you have any questions or concerns, please reach out to TrackVia Support.</p>tag:status.trackvia.com,2005:Incident/184377572023-09-09T00:01:31-06:002023-09-09T00:01:31-06:00[Urgent] Vendor Maintenance - Commercial, HIPAA, Private and GOV Cloud<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>00:01</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>11:12</var> MDT</small><br><strong>Scheduled</strong> - The scheduled maintenance will take place on Friday, Sep 8th starting at 10:00PM MT and lasting for approximately 2 hours. During this maintenance window TrackVia's vendor resolve will an issue that has cause client connections to be rejected when using the table or forms editor. Customer accounts will not be placed in maintenance mode during this update but may experience periods where they are unable to make table definition changes.<br /><br />For system performance reasons we recommend not creating or promoting sandboxes, executing table imports or syncing offline Android and iOS devices during this one hour window.<br /><br />Should you have any questions or concerns, please reach out to TrackVia Support.</p>tag:status.trackvia.com,2005:Incident/175768762023-07-06T21:21:32-06:002023-07-06T21:21:32-06:00Scheduled Maintenance - Private, HIPAA and GOV Cloud Database Upgrades<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>21:21</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>21:12</var> MDT</small><br><strong>Update</strong> - We are continuing to verify the maintenance items.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>21:01</var> MDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>17:11</var> MDT</small><br><strong>Scheduled</strong> - The scheduled maintenance will take place on Thursday, July 6th starting at 8:00PM MT and lasting for approximately 90 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not be placed in maintenance mode but may experience a 2-3 minute stall in the application.<br /><br />For system performance reasons we recommend not creating or promoting sandboxes, executing table imports or syncing offline Android and iOS devices during this one hour window.<br /><br />Should you have any questions or concerns, please reach out to TrackVia Support.</p>tag:status.trackvia.com,2005:Incident/175727382023-06-27T21:21:45-06:002023-06-27T21:21:45-06:00Scheduled Maintenance - Commercial Cloud<p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>21:21</var> MDT</small><br><strong>Completed</strong> - Maintenance activities are complete.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>21:00</var> MDT</small><br><strong>Verifying</strong> - Database changes are complete. TrackVia is verifying the results of the upgrade.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>20:55</var> MDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>20:01</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>08:56</var> MDT</small><br><strong>Scheduled</strong> - The scheduled maintenance will take place on Tuesday, June 27th starting at 8:00PM MT and lasting for approximately 90 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not be placed in maintenance mode but may experience a 2-3 minute stall in the application.<br /><br />For system performance reasons we recommend not creating or promoting sandboxes, executing table imports or syncing offline Android and iOS devices during this one hour window.<br /><br />Should you have any questions or concerns, please reach out to TrackVia Support.</p>tag:status.trackvia.com,2005:Incident/173532772023-05-24T03:03:00-06:002023-05-24T09:03:02-06:00Open API System Outage - Commercial, HIPAA, Private and Gov Cloud<p><small>May <var data-var='date'>24</var>, <var data-var='time'>03:03</var> MDT</small><br><strong>Resolved</strong> - On May 24th of 2023 all the 3scale SaaS APIs suffered a major outage for 26 minutes affecting TrackVia OpenAPI processing.</p>tag:status.trackvia.com,2005:Incident/163823732023-03-30T21:49:22-06:002023-03-30T21:49:22-06:00Scheduled Maintenance - HIPAA and Gov Database Upgrades<p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>21:49</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>20:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:30</var> MST</small><br><strong>Scheduled</strong> - The scheduled maintenance will take place on Thursday, March 30th starting at 8:00 PM MT and lasting for approximately 2 hours. During this maintenance window TrackVia will upgrade databases in the HIPAA and Government Cloud environments to the latest and most secure software available. Customer accounts will not be placed in maintenance mode but may experience a 2-3 minute stall in the application.<br /><br />For system performance reasons we recommend not creating or promoting sandboxes, executing table imports or syncing offline Android and iOS devices during this one hour window.<br /><br />Should you have any questions or concerns, please reach out to TrackVia Support.</p>tag:status.trackvia.com,2005:Incident/163823362023-03-23T21:38:19-06:002023-03-23T21:38:19-06:00Scheduled Maintenance - Commercial and Private Cloud Database Upgrades<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>21:38</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>20:01</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:25</var> MST</small><br><strong>Scheduled</strong> - The scheduled maintenance will take place on Thursday, March 23rd starting at 8:00 PM MT and lasting for approximately 2 hours. During this maintenance window TrackVia will upgrade databases in the Commercial and Private Cloud environments to the latest and most secure software available. Customer accounts will not be placed in maintenance mode but may experience a 2-3 minute stall in the application.<br /><br />For system performance reasons we recommend not creating or promoting sandboxes, executing table imports or syncing offline Android and iOS devices during this one hour window.<br /><br />Should you have any questions or concerns, please reach out to TrackVia Support.</p>tag:status.trackvia.com,2005:Incident/160580592023-03-02T21:17:48-07:002023-03-02T21:17:48-07:00Scheduled Maintenance - Database Upgrades<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>21:17</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>20:01</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>15:15</var> MST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>15:10</var> MST</small><br><strong>Scheduled</strong> - The scheduled maintenance will take place on Thursday, March 2nd starting at 8:00 PM MT and lasting for approximately 2 hours. During this maintenance window TrackVia will upgrade databases in the HIPAA and Commercial environments to the latest and most secure software available. Customer accounts will not be placed in maintenance mode but may experience a 2-3 minute stall in the application.<br /><br />For system performance reasons we recommend not creating or promoting sandboxes, executing table imports or syncing offline Android and iOS devices during this one hour window.<br /><br />Should you have any questions or concerns, please reach out to TrackVia Support.</p>tag:status.trackvia.com,2005:Incident/160580112023-02-23T19:07:04-07:002023-02-23T19:07:04-07:00Scheduled Maintenance - Email and Backup/Recovery<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>19:07</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>18:16</var> MST</small><br><strong>Update</strong> - Changes for customer backup/restore feature is complete. System email changes are still on going...</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>18:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>15:03</var> MST</small><br><strong>Scheduled</strong> - The scheduled maintenance will take place on Thursday, February 23rd starting at 6:00 PM MT and lasting for approximately 60 minutes. During this maintenance window, TrackVia will update system email settings and customer backup/restore features. Customer accounts will not be placed in maintenance but may experience issues with notifications, shares and sandbox promotion during this time.<br /><br />For system performance reasons we recommend not creating or promoting sandboxes, executing table imports or syncing offline Android and iOS devices during this time.<br /><br />Should you have any questions or concerns, please reach out to TrackVia Support</p>tag:status.trackvia.com,2005:Incident/152802402023-01-11T03:00:27-07:002023-01-11T03:00:27-07:00Scheduled Maintenance - Optional Document Creation Vendor<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>03:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>00:01</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>15:10</var> MST</small><br><strong>Scheduled</strong> - TrackVia’s optional Document Creation vendor will be performing a planned maintenance on January 11, 2023 at midnight MST lasting for approximately 3 hours. <br /><br />While the TrackVia platform will be operational during this time we ask customers not attempt to create or edit document templates or generate new documents via the application or API.<br /><br />To learn more about this scheduled maintenance, check out his support article:<br />https://help.formstack.com/s/article/Scheduled-Maintenance-for-MySQL-8-0-Update-for-Formstack-Documents <br />or visit https://status.formstack.com/ for more information.</p>tag:status.trackvia.com,2005:Incident/157857742023-01-06T08:52:05-07:002023-01-06T08:52:05-07:00Partial System Outage in Private Cloud<p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>08:52</var> MST</small><br><strong>Resolved</strong> - TrackVia services were unavailable for the one private cloud customer from 7:53 to 8:00AM MT on Jan 6, 2023. An investigation revealed a data import caused the rest of the application to backup. Operations personnel terminated the import process and full system access was restored by 8:00 AM MT.</p>tag:status.trackvia.com,2005:Incident/141250222022-12-05T17:49:01-07:002022-12-05T17:49:01-07:00TrackVia "Help" Links<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>17:49</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>15:03</var> MST</small><br><strong>Update</strong> - Help Links have been restored for Commercial Cloud customers. If you are still experiencing issues please clear you browser cache. Private, HIPAA and Gov Cloud help links may still result in dead pages.<br /><br />We will continue to update the status as more information becomes available.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>17:52</var> MST</small><br><strong>Identified</strong> - We are currently migrating to a new and improved knowledge base. There are a few links in the product that have yet to be updated and will result in dead pages. When in doubt, head directly over to https://help.trackvia.com for any of your support needs.</p>tag:status.trackvia.com,2005:Incident/127095312022-11-29T21:16:21-07:002022-11-29T21:16:21-07:00Scheduled Maintenance - HIPAA, Private and GOV Cloud<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>21:16</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>21:06</var> MST</small><br><strong>Update</strong> - HIPAA cloud maintenance is taking a little longer than expected. Estimated completion is 9:20 PM MT.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>20:41</var> MST</small><br><strong>Update</strong> - Maintenance for Gov cloud is complete. Maintenance for HIPAA Cloud is still in progress.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>20:24</var> MST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>20:24</var> MST</small><br><strong>Update</strong> - Maintenance for Private cloud is complete. Maintenance for HIPAA and Gov Cloud is still in progress.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>20:01</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>14:02</var> MDT</small><br><strong>Scheduled</strong> - The scheduled maintenance will take place on Tuesday, November 29th starting at 8:00 PM MT and lasting for approximately 60 minutes. During this maintenance window, TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not be placed in maintenance but may experience a 2-3 minute stall in the application.<br /><br />For system performance reasons we recommend not creating or promoting sandboxes, executing table imports or syncing offline Android and iOS devices during this one hour window.<br /><br />Should you have any questions or concerns, please reach out to TrackVia Support</p>tag:status.trackvia.com,2005:Incident/127094752022-11-22T21:15:02-07:002022-11-22T21:15:02-07:00Scheduled Maintenance - Commercial Cloud<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>21:15</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>20:01</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>13:56</var> MDT</small><br><strong>Scheduled</strong> - The scheduled maintenance will take place on Tuesday, November 22nd starting at 8:00 PM MT and lasting for approximately 60 minutes. During this maintenance window, TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not be placed in maintenance but may experience a 2-3 minute stall in the application.<br /><br />For system performance reasons we recommend not creating or promoting sandboxes, executing table imports or syncing offline Android and iOS devices during this one hour window.<br /><br />Should you have any questions or concerns, please reach out to TrackVia Support</p>tag:status.trackvia.com,2005:Incident/127556232022-11-08T10:31:40-07:002022-11-08T13:02:34-07:00Partial System Outage - Commercial, Private and Gov Cloud<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>10:31</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>09:28</var> MST</small><br><strong>Monitoring</strong> - Our Vendor has restored normal operations but is still working to mitigate the underlying issue that caused the incident.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>08:48</var> MST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>08:46</var> MST</small><br><strong>Identified</strong> - A TrackVia vendor is currently having issues preventing customers from making table changes. The vendor has identified the problem and is working towards a solution.</p>tag:status.trackvia.com,2005:Incident/99150792022-05-17T20:54:51-06:002022-05-17T20:54:51-06:00Scheduled Maintenance - GOV Cloud<p><small>May <var data-var='date'>17</var>, <var data-var='time'>20:54</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>20:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>14:48</var> MDT</small><br><strong>Scheduled</strong> - The scheduled maintenance will take place on Tuesday, May 17th starting at 8PM MT and lasting for approximately 60 minutes. During this maintenance window TrackVia will update databases with the latest security enhancements. Customer accounts will not be placed in maintenance mode but may experience a 2-3 minute stall in the application and some users will be required to re-authenticate after the upgrade.<br /><br />For system performance reasons we recommend not creating sandboxes, executing table imports or syncing offline Android and iOS devices during this one hour window.<br /><br />Should you have any questions or concerns, please reach out to TrackVia Support.</p>