Performance Issues - Commercial Cloud

Incident Report for TrackVia

Resolved

This incident has been resolved.

Posted Aug 04, 2020 - 12:49 MDT

Update

We believe we have resolved the issue and continue to monitor the situation.

Posted Aug 04, 2020 - 12:21 MDT

Update

We are taking steps to resolve the issue for customers using single sign on (SSO). We will monitor progress and report updates as more information becomes available.

Posted Aug 04, 2020 - 11:41 MDT

Update

A small number of customers may be experiencing a refresh token issue in Commercial Cloud. We are still investigating the root cause and will provide updates as more information becomes available.

Posted Aug 04, 2020 - 10:37 MDT

Investigating

TrackVia is currently investigating a performance issue the performance in Commercial Cloud. We are investigating the issue and will provide updates as more information becomes available.

Posted Aug 04, 2020 - 10:23 MDT

This incident affected: Application Services (Commercial Cloud).