May 10, 2024
On May 8 at 8:07 AM MT, TrackVia Support notified the TrackVia Operations team that integration connections were being dropped. An investigation of the issue determined that a TrackVia vendor was reporting issues with their API service.TrackVia’s Vendor first reported an issue at 7:21 MT and resolved the issue. Full functionality was restored by 7:59 MT.
TrackVia’s Vendor reports unexpected behavior of the network controller managing load balancers recreated some resources with invalid configurations.
TrackVia’s Vendor corrected the mis-configuration and restored API operations by 7:59 MT.