On May 26, 2021 from 7:42 AM MT to 8:26 AM MT, TrackVia experienced performance degradation causing a 3 minute outage from 7:52 AM to 7:55 AM MT. TrackVia Operations observed high CPU load affecting application performance. Additional processing capacity was added while TrackVia investigated the issue and full functionality was restored by 8:26 AM MT.
An investigation of the event concluded optimization efforts conducted on the previous day left the database with a corrupted table cache leading to suboptimal performance. Application processing slowed eventually leading to a small outage. Trackvia Operations flush the table cache restoring database performance.