Elevated API Errors

Incident Report for TrackVia

Resolved

This incident has been resolved.
Posted Apr 29, 2026 - 18:20 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 29, 2026 - 18:03 MDT

Identified

We have identified the root cause of the increased HTTP 401 authentication errors affecting access to application resources in the commercial environment. Our team is actively working on implementing a solution.

We will continue to provide updates as progress is made.
Posted Apr 29, 2026 - 11:40 MDT

Investigating

We are currently investigating an increase in HTTP 401 authentication errors affecting access to application resources in the commercial environment. Some users may have needed to refresh the application to continue working.

We will provide further updates as more information becomes available.
Posted Apr 29, 2026 - 09:49 MDT
This incident affected: Application Services (Commercial Cloud, HIPAA Cloud).
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