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We will provide updates as necessary.","created_at":"2026-08-25T18:00:08.577-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T18:00:08.577-06:00","display_at":"2026-08-25T18:00:08.577-06:00","deliver_notifications":true,"tweet_id":null,"id":"f121hqrzf1cm","incident_id":"mh1w4zrnfm6g","custom_tweet":null,"affected_components":[{"code":"sjs2n1vqn14w","name":"Application Services - TrackVia Government","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-25T17:01:15.130-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T17:01:15.130-06:00","display_at":"2026-08-25T17:01:15.130-06:00","deliver_notifications":true,"tweet_id":null,"id":"4xpzd23cpvj6","incident_id":"mh1w4zrnfm6g","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"The scheduled maintenance will take place on Tuesday, August 25th starting at 6:00PM MT and lasting for approximately 60 minutes. During this maintenance window TrackVia will adjust network configurations to increase performance/availability. Customer accounts will not be placed in maintenance.\n\nFor system performance reasons we recommend not creating or promoting sandboxes, executing table imports or syncing offline Android and iOS devices during this one hour window.\n\nShould you have any questions or concerns, please reach out to TrackVia Support.","created_at":"2026-08-25T11:56:09.956-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T11:56:09.956-06:00","display_at":"2026-08-25T11:56:09.956-06:00","deliver_notifications":true,"tweet_id":null,"id":"qgw53lqyvfbv","incident_id":"mh1w4zrnfm6g","custom_tweet":null,"affected_components":[{"code":"sjs2n1vqn14w","name":"Application Services - TrackVia Government","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"TrackVia Government","created_at":"2026-04-29T13:39:32.611-06:00","updated_at":"2026-10-02T08:34:12.226-06:00","position":5,"description":"TrackVia Government Environment - Multi Tenant Environment - FEDRAMP compliant","showcase":true,"start_date":"2026-04-29T00:00:00.000-06:00","id":"sjs2n1vqn14w","page_id":"b5c16q6ks0y8","group_id":"gzrgt0knpcx9"}]},{"name":"Commercial Environment - Chrome Browser","status":"resolved","created_at":"2026-07-08T16:36:39.385-06:00","updated_at":"2026-07-09T14:32:58.427-06:00","monitoring_at":null,"resolved_at":"2026-07-09T14:32:58.410-06:00","impact":"none","shortlink":"https://stspg.io/8qkwphk6qlbj","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-08T16:36:39.374-06:00","reminder_intervals":"[]","id":"qc7xfr0dffgq","page_id":"b5c16q6ks0y8","incident_updates":[{"status":"resolved","body":"This incident have been resolved for all environments","created_at":"2026-07-09T14:32:58.410-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-09T14:32:58.410-06:00","display_at":"2026-07-09T14:32:58.410-06:00","deliver_notifications":true,"tweet_id":null,"id":"3g85tbch1s8n","incident_id":"qc7xfr0dffgq","custom_tweet":null,"affected_components":[{"code":"fkv69r5jmwh2","name":"Application Services - Private Cloud","old_status":"operational","new_status":"operational"},{"code":"nx2kg40qspp6","name":"Application Services - HIPAA Cloud","old_status":"operational","new_status":"operational"},{"code":"65wgkb094dqr","name":"Application Services - Gov Cloud","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"This Issue has been resolved for Private Cloud Customers","created_at":"2026-07-09T13:27:45.945-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-09T13:27:45.945-06:00","display_at":"2026-07-09T13:27:45.945-06:00","deliver_notifications":false,"tweet_id":null,"id":"gcm2v7tcgjsw","incident_id":"qc7xfr0dffgq","custom_tweet":null,"affected_components":[{"code":"fkv69r5jmwh2","name":"Application Services - Private Cloud","old_status":"operational","new_status":"operational"},{"code":"nx2kg40qspp6","name":"Application Services - HIPAA Cloud","old_status":"operational","new_status":"operational"},{"code":"65wgkb094dqr","name":"Application Services - Gov Cloud","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"This Issue has been resolved for HIPAA Customers","created_at":"2026-07-09T08:55:57.490-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-09T08:55:57.490-06:00","display_at":"2026-07-09T08:55:57.490-06:00","deliver_notifications":false,"tweet_id":null,"id":"dktp351h2ly2","incident_id":"qc7xfr0dffgq","custom_tweet":null,"affected_components":[{"code":"fkv69r5jmwh2","name":"Application Services - Private Cloud","old_status":"operational","new_status":"operational"},{"code":"nx2kg40qspp6","name":"Application Services - HIPAA Cloud","old_status":"operational","new_status":"operational"},{"code":"65wgkb094dqr","name":"Application Services - Gov Cloud","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"We have identified an issue stemming from the latest version of Chrome that may prevent data from loading in grid views where the row height is manually set to 1 line.\n\nWorkaround: Update the row height setting from 1 line to Automatically adjust. This restores normal functionality.\n\nWe apologize for the inconvenience and will provide updates as more information becomes available.","created_at":"2026-07-08T16:36:39.421-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-08T16:36:39.421-06:00","display_at":"2026-07-08T16:36:39.421-06:00","deliver_notifications":false,"tweet_id":null,"id":"ccw2kvmf1gny","incident_id":"qc7xfr0dffgq","custom_tweet":null,"affected_components":[{"code":"fkv69r5jmwh2","name":"Application Services - Private Cloud","old_status":"operational","new_status":"operational"},{"code":"nx2kg40qspp6","name":"Application Services - HIPAA Cloud","old_status":"operational","new_status":"operational"},{"code":"65wgkb094dqr","name":"Application Services - Gov Cloud","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Private Cloud","created_at":"2021-05-24T10:31:06.948-06:00","updated_at":"2026-09-24T21:07:24.106-06:00","position":2,"description":"Single Tenant Environments","showcase":true,"start_date":"2021-05-24T00:00:00.000-06:00","id":"fkv69r5jmwh2","page_id":"b5c16q6ks0y8","group_id":"gzrgt0knpcx9"},{"status":"operational","name":"HIPAA Cloud","created_at":"2020-06-29T16:23:06.237-06:00","updated_at":"2026-09-24T21:07:24.132-06:00","position":3,"description":"HIPAA environment for medical services","showcase":true,"start_date":null,"id":"nx2kg40qspp6","page_id":"b5c16q6ks0y8","group_id":"gzrgt0knpcx9"},{"status":"operational","name":"Gov Cloud","created_at":"2020-07-10T16:26:11.880-06:00","updated_at":"2026-09-24T21:07:24.156-06:00","position":4,"description":"Gov Cloud Environment - Single Tenant environments in GOV regions","showcase":true,"start_date":null,"id":"65wgkb094dqr","page_id":"b5c16q6ks0y8","group_id":"gzrgt0knpcx9"}]},{"name":"Commercial Environment - Chrome Browser","status":"resolved","created_at":"2026-07-02T15:45:11.000-06:00","updated_at":"2026-07-08T16:34:19.975-06:00","monitoring_at":null,"resolved_at":"2026-07-08T16:34:19.959-06:00","impact":"none","shortlink":"https://stspg.io/slgzdj9csdn2","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-02T15:45:11.000-06:00","reminder_intervals":null,"id":"vpx54tpmcckq","page_id":"b5c16q6ks0y8","incident_updates":[{"status":"resolved","body":"This issue has been resolved","created_at":"2026-07-08T16:34:19.959-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-08T16:34:19.959-06:00","display_at":"2026-07-08T16:34:19.959-06:00","deliver_notifications":true,"tweet_id":null,"id":"1nv060jy32jc","incident_id":"vpx54tpmcckq","custom_tweet":null,"affected_components":[{"code":"k32sd36fnrf5","name":"Application Services - Commercial Cloud","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We have identified an issue stemming from the latest version of Chrome that may prevent data from loading in grid views where the row height is manually set to 1 line.\n\nWorkaround: Update the row height setting from 1 line to Automatically adjust. This restores normal functionality.\n\nWe apologize for the inconvenience and will provide updates as more information becomes available.","created_at":"2026-07-02T15:45:11.604-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-02T16:19:10.639-06:00","display_at":"2026-07-02T15:45:11.000-06:00","deliver_notifications":true,"tweet_id":null,"id":"cr51fn39pjgm","incident_id":"vpx54tpmcckq","custom_tweet":null,"affected_components":[{"code":"k32sd36fnrf5","name":"Application Services - Commercial Cloud","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Commercial Cloud","created_at":"2020-06-29T16:23:06.225-06:00","updated_at":"2026-09-17T20:29:07.585-06:00","position":1,"description":"Mulit-tenant environment","showcase":true,"start_date":null,"id":"k32sd36fnrf5","page_id":"b5c16q6ks0y8","group_id":"gzrgt0knpcx9"}]},{"name":"Commercial Environment. - undo feature","status":"resolved","created_at":"2026-07-01T08:54:56.690-06:00","updated_at":"2026-07-01T17:43:04.801-06:00","monitoring_at":"2026-07-01T17:35:44.587-06:00","resolved_at":"2026-07-01T17:43:04.776-06:00","impact":"minor","shortlink":"https://stspg.io/2xcv1383rvvq","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-01T08:54:56.679-06:00","reminder_intervals":null,"id":"r2hmm9lnxf0b","page_id":"b5c16q6ks0y8","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-07-01T17:43:04.776-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-01T17:43:04.776-06:00","display_at":"2026-07-01T17:43:04.776-06:00","deliver_notifications":true,"tweet_id":null,"id":"n75cp1xbwb9m","incident_id":"r2hmm9lnxf0b","custom_tweet":null,"affected_components":[{"code":"k32sd36fnrf5","name":"Application Services - Commercial Cloud","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"A resolution to the undo feature is currently being deployed. We will continue to monitor as the change is delivered.","created_at":"2026-07-01T17:35:44.587-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-01T17:35:44.587-06:00","display_at":"2026-07-01T17:35:44.587-06:00","deliver_notifications":true,"tweet_id":null,"id":"vz55hrfczx9l","incident_id":"r2hmm9lnxf0b","custom_tweet":null,"affected_components":[{"code":"k32sd36fnrf5","name":"Application Services - Commercial Cloud","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We have identified the root cause of the issue and our team is actively working on a solution. We will continue to provide updates as more information becomes available.","created_at":"2026-07-01T09:40:29.158-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-01T09:40:29.158-06:00","display_at":"2026-07-01T09:40:29.158-06:00","deliver_notifications":false,"tweet_id":null,"id":"2064xkkh7zwf","incident_id":"r2hmm9lnxf0b","custom_tweet":null,"affected_components":[{"code":"k32sd36fnrf5","name":"Application Services - Commercial Cloud","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-07-01T08:56:16.860-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-01T08:56:16.860-06:00","display_at":"2026-07-01T08:56:16.860-06:00","deliver_notifications":true,"tweet_id":null,"id":"cp71nnd3678t","incident_id":"r2hmm9lnxf0b","custom_tweet":null,"affected_components":[{"code":"k32sd36fnrf5","name":"Application Services - Commercial Cloud","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are investigating reports that the undo feature on forms is not working as expected. We ask users to refrain from using the feature until the issue is resolved. We'll post an update as soon as we know more.\n\nShould you have any questions or concerns, please reach out to TrackVia Support.","created_at":"2026-07-01T08:54:56.775-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-01T08:54:56.775-06:00","display_at":"2026-07-01T08:54:56.775-06:00","deliver_notifications":true,"tweet_id":null,"id":"1dkl4glywc55","incident_id":"r2hmm9lnxf0b","custom_tweet":null,"affected_components":[{"code":"k32sd36fnrf5","name":"Application Services - Commercial Cloud","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Commercial Cloud","created_at":"2020-06-29T16:23:06.225-06:00","updated_at":"2026-09-17T20:29:07.585-06:00","position":1,"description":"Mulit-tenant environment","showcase":true,"start_date":null,"id":"k32sd36fnrf5","page_id":"b5c16q6ks0y8","group_id":"gzrgt0knpcx9"}]},{"name":"Scheduled Maintenance - HIPAA,gov and private Cloud","status":"completed","created_at":"2026-05-19T13:24:17.268-06:00","updated_at":"2026-06-04T21:24:09.139-06:00","monitoring_at":"2026-06-04T21:02:09.260-06:00","resolved_at":"2026-06-04T21:24:09.111-06:00","impact":"maintenance","shortlink":"https://stspg.io/b18f5khwwcml","scheduled_for":"2026-06-04T20:00:00.000-06:00","scheduled_until":"2026-06-04T21:30:00.000-06:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-06-04T19:01:11.443-06:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-19T13:24:17.259-06:00","reminder_intervals":null,"id":"pznrm3qr767q","page_id":"b5c16q6ks0y8","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-06-04T21:24:09.111-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-04T21:24:09.111-06:00","display_at":"2026-06-04T21:24:09.111-06:00","deliver_notifications":false,"tweet_id":null,"id":"6qp6zs8knnyv","incident_id":"pznrm3qr767q","custom_tweet":null,"affected_components":[{"code":"fkv69r5jmwh2","name":"Application Services - Private Cloud","old_status":"under_maintenance","new_status":"operational"},{"code":"nx2kg40qspp6","name":"Application Services - HIPAA Cloud","old_status":"under_maintenance","new_status":"operational"},{"code":"65wgkb094dqr","name":"Application Services - Gov Cloud","old_status":"under_maintenance","new_status":"operational"}]},{"status":"verifying","body":"Verification is currently underway for the maintenance items.","created_at":"2026-06-04T21:02:09.260-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-04T21:02:09.260-06:00","display_at":"2026-06-04T21:02:09.260-06:00","deliver_notifications":true,"tweet_id":null,"id":"ktflbxlvklld","incident_id":"pznrm3qr767q","custom_tweet":null,"affected_components":[{"code":"fkv69r5jmwh2","name":"Application Services - Private Cloud","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"nx2kg40qspp6","name":"Application Services - HIPAA Cloud","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"65wgkb094dqr","name":"Application Services - Gov Cloud","old_status":"under_maintenance","new_status":"under_maintenance"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-06-04T20:00:07.558-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-04T20:00:07.558-06:00","display_at":"2026-06-04T20:00:07.558-06:00","deliver_notifications":true,"tweet_id":null,"id":"jp7n9l0tk8dj","incident_id":"pznrm3qr767q","custom_tweet":null,"affected_components":[{"code":"fkv69r5jmwh2","name":"Application Services - Private Cloud","old_status":"operational","new_status":"under_maintenance"},{"code":"nx2kg40qspp6","name":"Application Services - HIPAA Cloud","old_status":"operational","new_status":"under_maintenance"},{"code":"65wgkb094dqr","name":"Application Services - Gov Cloud","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-06-04T19:01:11.304-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-04T19:01:11.304-06:00","display_at":"2026-06-04T19:01:11.304-06:00","deliver_notifications":true,"tweet_id":null,"id":"sqbbgkwmnqzg","incident_id":"pznrm3qr767q","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"The scheduled maintenance will take place on Thursday, June 4 starting at 8:00PM MT and lasting for approximately 90 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will remain fully accessible, though some users may notice a brief 2–3 minute pause in application responsiveness.\n\nFor system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period.\n\nNote - OpenAPI may be affected and need to re-run after the maintenance window.\n\nShould you have any questions or concerns, please reach out to TrackVia Support.\nTime","created_at":"2026-05-19T13:25:46.146-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-19T13:25:46.146-06:00","display_at":"2026-05-19T13:25:46.146-06:00","deliver_notifications":true,"tweet_id":null,"id":"dt4wqtbwtg0x","incident_id":"pznrm3qr767q","custom_tweet":null,"affected_components":[{"code":"fkv69r5jmwh2","name":"Application Services - Private Cloud","old_status":"operational","new_status":"operational"},{"code":"nx2kg40qspp6","name":"Application Services - HIPAA Cloud","old_status":"operational","new_status":"operational"},{"code":"65wgkb094dqr","name":"Application Services - Gov Cloud","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2026-05-19T13:24:17.315-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-19T13:24:17.315-06:00","display_at":"2026-05-19T13:24:17.315-06:00","deliver_notifications":true,"tweet_id":null,"id":"pb0hrgvgkdft","incident_id":"pznrm3qr767q","custom_tweet":null,"affected_components":[{"code":"fkv69r5jmwh2","name":"Application Services - Private Cloud","old_status":"operational","new_status":"operational"},{"code":"nx2kg40qspp6","name":"Application Services - HIPAA Cloud","old_status":"operational","new_status":"operational"},{"code":"65wgkb094dqr","name":"Application Services - Gov Cloud","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Private Cloud","created_at":"2021-05-24T10:31:06.948-06:00","updated_at":"2026-09-24T21:07:24.106-06:00","position":2,"description":"Single Tenant Environments","showcase":true,"start_date":"2021-05-24T00:00:00.000-06:00","id":"fkv69r5jmwh2","page_id":"b5c16q6ks0y8","group_id":"gzrgt0knpcx9"},{"status":"operational","name":"HIPAA Cloud","created_at":"2020-06-29T16:23:06.237-06:00","updated_at":"2026-09-24T21:07:24.132-06:00","position":3,"description":"HIPAA environment for medical services","showcase":true,"start_date":null,"id":"nx2kg40qspp6","page_id":"b5c16q6ks0y8","group_id":"gzrgt0knpcx9"},{"status":"operational","name":"Gov Cloud","created_at":"2020-07-10T16:26:11.880-06:00","updated_at":"2026-09-24T21:07:24.156-06:00","position":4,"description":"Gov Cloud Environment - Single Tenant environments in GOV regions","showcase":true,"start_date":null,"id":"65wgkb094dqr","page_id":"b5c16q6ks0y8","group_id":"gzrgt0knpcx9"}]},{"name":"Elevated API Errors","status":"resolved","created_at":"2026-04-29T09:49:24.970-06:00","updated_at":"2026-05-13T16:30:13.590-06:00","monitoring_at":"2026-04-29T18:03:22.554-06:00","resolved_at":"2026-04-29T18:20:09.881-06:00","impact":"minor","shortlink":"https://stspg.io/sx6yczcpj1lv","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-29T09:49:24.960-06:00","reminder_intervals":"[]","id":"8w0wtxfct6q3","page_id":"b5c16q6ks0y8","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-04-29T18:20:09.881-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-29T18:20:09.881-06:00","display_at":"2026-04-29T18:20:09.881-06:00","deliver_notifications":false,"tweet_id":null,"id":"6jll5tlw6vg5","incident_id":"8w0wtxfct6q3","custom_tweet":null,"affected_components":[{"code":"k32sd36fnrf5","name":"Application Services - Commercial Cloud","old_status":"degraded_performance","new_status":"operational"},{"code":"nx2kg40qspp6","name":"Application Services - HIPAA Cloud","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-04-29T18:03:22.554-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-29T18:03:22.554-06:00","display_at":"2026-04-29T18:03:22.554-06:00","deliver_notifications":false,"tweet_id":null,"id":"2f08wtlrcdbx","incident_id":"8w0wtxfct6q3","custom_tweet":null,"affected_components":[{"code":"k32sd36fnrf5","name":"Application Services - Commercial Cloud","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"nx2kg40qspp6","name":"Application Services - HIPAA Cloud","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"We have identified the root cause of the increased HTTP 401 authentication errors affecting access to application resources in the commercial environment. Our team is actively working on implementing a solution.\n\nWe will continue to provide updates as progress is made.","created_at":"2026-04-29T11:40:19.495-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-29T11:40:19.495-06:00","display_at":"2026-04-29T11:40:19.495-06:00","deliver_notifications":true,"tweet_id":null,"id":"tx2tq0qw03tf","incident_id":"8w0wtxfct6q3","custom_tweet":null,"affected_components":[{"code":"k32sd36fnrf5","name":"Application Services - Commercial Cloud","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"nx2kg40qspp6","name":"Application Services - HIPAA Cloud","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an increase in HTTP 401 authentication errors affecting access to application resources in the commercial environment. Some users may have needed to refresh the application to continue working.\n\nWe will provide further updates as more information becomes available.","created_at":"2026-04-29T09:49:25.070-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-29T09:49:25.070-06:00","display_at":"2026-04-29T09:49:25.070-06:00","deliver_notifications":false,"tweet_id":null,"id":"m9s4cklhzc7q","incident_id":"8w0wtxfct6q3","custom_tweet":null,"affected_components":[{"code":"k32sd36fnrf5","name":"Application Services - Commercial Cloud","old_status":"operational","new_status":"degraded_performance"},{"code":"nx2kg40qspp6","name":"Application Services - HIPAA Cloud","old_status":"operational","new_status":"operational"}]}],"postmortem_body":"## Post-incident summary\n\n### What happened\n\nAfter our scheduled release on April 27, a portion of customers encountered an unexpected authentication error page in two narrow scenarios on forms: saving a record that fell outside the current view's filter, and saving on a form that had been idle long enough for a background credential refresh to occur.\n\n### Customer impact\n\nAffected users saw a full-page authentication error instead of the expected in-app message or a normal successful save. Refreshing the page allowed work to resume. No customer data was exposed, lost, or modified as a result of this issue.\n\n### Root cause\n\nThe application periodically refreshes the secure credentials used to authorize requests. A change in this release exposed a latent issue in which certain read requests on form pages continued to use a previously cached credential after it had been refreshed. When that older credential was no longer valid, the request was rejected and a full-page error was shown.\n\n### Resolution\n\nWe changed how authentication credentials are supplied to the affected read operations so that all requests use the current credential and automatically recover from a just-expired credential. The fix has been deployed and verified.\n\n### Preventive actions\n\n* Added automated regression coverage for the \"record saved outside the active view filter\" flow, including verification that the friendly in-app message — not a full-page error — is shown.\n* Added automated regression coverage to confirm that authentication errors from expired credentials are handled transparently without surfacing a full-page error.\n* Strengthened internal review practices for shared foundational components that flow into customer-facing releases.  \n\nWe appreciate your patience. If you believe you experienced an impact that has not been resolved, please reach out to support@trackvia.com.","postmortem_body_last_updated_at":"2026-05-13T16:30:13.586-06:00","postmortem_ignored":false,"postmortem_published_at":"2026-05-13T16:23:46.227-06:00","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Commercial Cloud","created_at":"2020-06-29T16:23:06.225-06:00","updated_at":"2026-09-17T20:29:07.585-06:00","position":1,"description":"Mulit-tenant environment","showcase":true,"start_date":null,"id":"k32sd36fnrf5","page_id":"b5c16q6ks0y8","group_id":"gzrgt0knpcx9"},{"status":"operational","name":"HIPAA Cloud","created_at":"2020-06-29T16:23:06.237-06:00","updated_at":"2026-09-24T21:07:24.132-06:00","position":3,"description":"HIPAA environment for medical services","showcase":true,"start_date":null,"id":"nx2kg40qspp6","page_id":"b5c16q6ks0y8","group_id":"gzrgt0knpcx9"}]}]
}